Welcome to the www.protechkuwait.com website. The Website’s Terms and Conditions provide the services available on the Website. Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions.
To be eligible to purchase goods on this Website and to lawfully enter into and form contracts on this Website under Kuwait law you must:
- Register to use the Website;
You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes you can update your details through the "my account" page.
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
Placing an order and order acceptance
You place your order request for goods from the Website by clicking on the "Confirm My Order" button at the end of the online ordering process. You will be guided through the process of placing an order by a series of simple instructions on the website.
Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value and details of your order. This is not an order confirmation or order acceptance from PROTECH KUWAIT.
Once we ensure that this is a genuine order/transaction, we will send you a confirmation email that your order is shipped. If your order is not accepted you will then receive a cancellation notification.
Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. If you cancel your order after it has been dispatched to you, you will charged the shipping / delivery fees.
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.
Description of products
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered on to the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on the Website at any particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy
All prices indicated for products available via the Website are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus delivery charges set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payments section of this website. All payments are subject to validation checks and authorization by the card issuer. If your payment is refused or not authorized for any reason we will not be liable for any delay or non-delivery of goods.
Passing of property
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Risk in the goods will pass to you on delivery to you
We will deliver the goods to you in accordance with the delivery option selected by you during the order process.
Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more deliveries.
PROTECH KUWAIT does not accept any liability whatsoever for delayed delivery caused by a third party. As soon as you have received the goods, you will assume all risk in the goods.
Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If not such action is taken, we shall not be obliged to accept any rejection at a later date.
If you have not received the entire order as detailed on the order acknowledgement email sent to you when an order is received, please contact our customer services on the following number +965 24910075.
Please note that you may return your order if you give us notice by telephone or email before the expiry of a period of 14 working days beginning with the day after the day of delivery of the goods provided that the goods are retuned in the same packaging, status and shape they have been delivered to you and ensure that they have not been damaged or tampered with. You will also be charged the pick-up fees equal to the delivery/shipping fees.
If you wish to complain about any matter in respect of the goods please contact customer services on the following number +965 24910075 or email us at: firstname.lastname@example.org
Accuracy of information
We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by law, we do not warrant that the product descriptions, colors or other content available on the Website are accurate, complete, reliable, current or error free.
If any provisions of these Terms and Conditions is held to be illegal, invalid or unenforceable in whole or in part, then these Terms and Conditions shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms and Conditions by PROTECH KUWAIT shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms and Conditions.
No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and Conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms and Conditions as regards any of the times, sates and/or periods mentioned herein.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership or other form of joint enterprise between us.
We reserve the right to change these Terms and Conditions at any time and we encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.
We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including as applicable, by ceasing all use of the Website.
We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has been begun.
If you have any questions regarding these Terms and Conditions, please contact us by email at email@example.com
Your use of this Website and any purchase by you of any goods from PROTECH KUWAIT shall be governed by Kuwait law and the parties hereto submit to the exclusive jurisdiction of the Kuwait courts.